There’s an art to running a business. It’s impossible to keep everyone happy with so many different variables; keeping costs down and being competitive without devaluing your business, having enough staff and resources

Providing phone numbers and packages used to be simple; your customers would let you know what routes they wanted and you, the operator, would install a landline phone connecting them up to your network.

Telecoms can learn a lot from modern internet companies. They have a wide range of products and services, spreading out vulnerability and making their main source of revenue unclear.

For telcos and service providers feeling the pressure of the changing market, implementing a self-service tool like the SpeakIntelligence automated widget will see you favored by customers and get ahead of competitors.

You can improve your customer service through a range of things, and at a time where telecoms is under pressure, you must offer exceptional customer experience to remain competitive.

The evolution of telecoms has reshaped the industry. New competitors capitalizing on VoIP and cloud communications services have swallowed up legacy providers. Those who have survived have likely merged with traditional competitors and innovated in some way to stay relevant.

SpeakIntelligence has been recognized for exceptional innovation in communication. We are happy to announce that SpeakIntelligence has won the 2019 Communications Solutions Product of the Year Award, presented by TMCnet.

Managed Service Providers (MSPs) are uniquely positioned to become innovative leaders in the IT space. But in order to do so, they must reinvent themselves and their offerings to help customers reach their ultimate goal; digital transformation.

With the rate of change and technological evolution in the modern day, it’s hard to keep up with the do’s and don’ts of business. Growth-focused telecommunications companies are always looking for ways to achieve their ambitious goals, especially those in the carrier space who can no longer rely on trade shows to generate business.

Successful telecommunications companies have been around a bit longer than the requirement for high-impact SEO techniques. This may leave you wondering if it’s actually necessary. Well, the answer is yes and you can use it to drive your SpeakIntelligence store growth through the roof.

Every business is in pursuit of digital transformation. But for telco, there’s a lot more at stake than a few inefficient processes. Success, if not survival, will be determined by legacy vendors’ ability to reinvent themselves and their offerings in a market disrupted by digital.

Automation isn’t science fiction, it’s changing the world right now. And rather than pushing us towards a sci-fi nightmare where machines wage war against mankind, the real story is that automation makes life easier for everyone.

Retail is the greatest demonstrator for how automation is infiltrating industry. Using technology to complete boring, routine tasks means that there is more time for what matters, and allows businesses in harsh markets to make efficiencies.

Telecommunications, like every industry, is changing. Change is often scary, but resistance will only negatively impact your business more in both the short and long run.

The Internet. An innovative disrupter. Since the rise of Voice of Internet Protocol (VoIP) many single-service telephony providers have been rendered obsolete.

The telecoms sector has undergone extensive change in the past few years. Like every industry, new technologies have reinvented how services are delivered, and changing consumer trends have left the industry in a poor state.

Automation is everywhere these days; you can order almost anything online, from hotel rooms and flights to pizzas and movies. You can even buy a new car without talking to anyone – all it takes is a few clicks.

The age of automation is upon us. And it’s greats news for everyone. Automation brings a host of advantages not only to customers but also to telecoms providers themselves. Why struggle on with legacy systems that waste resources when automation can make your business lean and mean?

All industries change over time; it’s the nature of the business. But few industries have changed as much as the telecoms sector over the past few years. What was once a booming industry, with amazing new tech-dazzling customers, is now facing a real crisis.

“Mr Watson. Come here. I want to see you”. These were the first words ever spoken on the telephone, as Alexander Graham Bell, the telephone’s inventor, to beckon his assistant from the room next door. At that time, there were only two phones in the...

Once upon a time businesses didn’t have a choice. Chic Paris businesses had Paris numbers. Ritzy Rome businesses had Rome numbers. And those unfortunate enough to be based in Bognor, or somewhere equally unfashionable, were stuck with their unappealing prefixes too.

Local numbers. National numbers. Freephone numbers. UIFN numbers. Premium numbers. Cloud-based communications have given businesses ‘numerous’ options to choose from. But how do businesses know which type is best for them? It very much depends on the kind of business they are.

Expanding overseas is often the next frontier for growing businesses. But like venturing into the Wild West it can be a somewhat daunting process. There’s so much to think about. Not least finding the right telecoms solution.

Remember the dark old days of telephony? Only local businesses had local numbers. If companies wanted a London number but were based in Luton, let alone Lisbon or Lagos, they needed a physical office in that city. It wasn’t easy. And it certainly wasn’t cost-effective.

In an age where digital transformation is upon us and the telecoms industry is experiencing a systemic crisis, the need for fresh ideas, operational efficiency and product innovation has never been greater.