You can improve your customer service through a range of things, and at a time where telecoms is under pressure, you must offer exceptional customer experience to remain competitive.
Granted, it’s difficult to shift to a customer-centric approach without increasing the money and resources you channel into your customer strategy – that’s money and resources that phone number providers like you simply don’t have. That’s where automation comes into it.
The SpeakIntelligence webshop is an automated phone number ordering tool, fuelled by a partner ecosystem, which allows you to dramatically reduce costs while actually improving customer experience thanks to its purpose-built functions and features.
For example, using currently under-utilized technology within telecoms, you can automate repetitive and mundane tasks and scale your workforce down where appropriate. This automation makes tasks quick and more cost-efficient, reducing overall operational expenses and lead time for your customers.
SpeakIntelligence’s global, pre-negotiated contracts take this one step further with rapid numbers activation after an order is placed. The quicker your customer has their number activated and the more seamless the process, the more positive the experience is.
The SpeakIntelligence webshop is also easy to use with its self-service functions, adding a layer of transparency between you and your customers. It’s these little things that make a difference to your customer experience and puts you ahead of competitors.
Good customer experience also increases the likelihood of customers using your service again, encourage positive reviews and word of mouth marketing.
When customer loyalty is low but the cost of acquisition is so high, a returning customer, and one that shouts about how great you are should not be underestimated. The data is evidence enough: 92% of people trust word-of-mouth recommendations, making it one of the most effective forms of marketing.
It’s a self-fulfilling cycle: save money and delight your customers with SpeakIntelligence’s automated webshop, provide impeccable customer experience, increase customer retention and acquisition, and realize impressive ROI.
What’s more, your customers can also manage their numbers all in once place and tailor telephony features to their business, allowing them to evolve their entire customer journey through self-service.
Not only does the SpeakIntelligence webshop streamline your processes and improve your customer experience during that initial phase, but it includes additional features to expand your service offering. This, in turn, also improves the customer experience as they no longer have to work with multiple vendors for their telephony needs.
The SpeakIntelligence webshop allows you to completely revolutionize your processes and product offerings without the pressures of high-risk innovation.
Collapse your back office and deploy a customized SpeakIntelligence webshop to take care of your phone number ordering and associated features. You’ll benefit from higher ROI and customer retention while being part of a game-changing partner ecosystem.