Telecommunication and Automation Blog

RECENT POSTS

SpeakIntelligence’s automated widget is now a double award-winning telco solution

by
Hugo Rosario
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August 20, 2019
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SpeakIntelligence has been recognized for exceptional innovation in communication. We are happy to announce that SpeakIntelligence has won the 2019 Communications Solutions Product of the Year Award, presented by TMCnet.

How automation can help MSPs navigate the digital age

by
Hugo Rosario
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July 5, 2019
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Managed Service Providers (MSPs) are uniquely positioned to become innovative leaders in the IT space. But in order to do so, they must reinvent themselves and their offerings to help customers reach their ultimate goal; digital transformation.

Boost Your Sales With ‘Grow Your Store’ By SpeakIntelligence

by
Wesley Balten
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May 8, 2019
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With the rate of change and technological evolution in the modern day, it’s hard to keep up with the do’s and don’ts of business. Growth-focused telecommunications companies are always looking for ways to achieve their ambitious goals, especially those in the carrier space who can no longer rely on trade shows to generate business.

Grow Your SpeakIntelligence Store With High-Impact SEO Techniques

by
Wesley Balten
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April 18, 2019
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Successful telecommunications companies have been around a bit longer than the requirement for high-impact SEO techniques. This may leave you wondering if it’s actually necessary. Well, the answer is yes and you can use it to drive your SpeakIntelligence store growth through the roof.

SpeakIntelligence’s Partner Ecosystem: A Catalyst For Digital Transformation

by
Wesley Balten
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April 5, 2019
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Every business is in pursuit of digital transformation. But for telco, there’s a lot more at stake than a few inefficient processes. Success, if not survival, will be determined by legacy vendors’ ability to reinvent themselves and their offerings in a market disrupted by digital.

Automated Telecoms: What You Need To Know

by
Wesley Balten
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March 22, 2019
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Automation isn’t science fiction, it’s changing the world right now. And rather than pushing us towards a sci-fi nightmare where machines wage war against mankind, the real story is that automation makes life easier for everyone.

How Automation Increases Customer Retention in Telco

by
Wesley Balten
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March 13, 2019
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Retail is the greatest demonstrator for how automation is infiltrating industry. Using technology to complete boring, routine tasks means that there is more time for what matters, and allows businesses in harsh markets to make efficiencies.

How Telcos Can Solve Their Critical Problems in 2019

by
Wesley Balten
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March 6, 2019
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Telecommunications, like every industry, is changing. Change is often scary, but resistance will only negatively impact your business more in both the short and long run.

How Can Telephony Businesses Survive In The Age Of IP?

by
Wesley Balten
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February 21, 2019
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The Internet. An innovative disrupter. Since the rise of Voice of Internet Protocol (VoIP) many single-service telephony providers have been rendered obsolete.

The Top 3 Problems Facing The Telco Industry in 2019

by
Wesley Balten
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January 29, 2019
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The telecoms sector has undergone extensive change in the past few years. Like every industry, new technologies have reinvented how services are delivered, and changing consumer trends have left the industry in a poor state.

How Automation In The Telecoms Industry Will Transform Customer Experience

by
Wesley Balten
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January 15, 2019
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Automation is everywhere these days; you can order almost anything online, from hotel rooms and flights to pizzas and movies. You can even buy a new car without talking to anyone – all it takes is a few clicks.

10 Ways Automation Will Benefit Telecoms Providers

by
Wesley Balten
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December 17, 2018
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The age of automation is upon us. And it’s greats news for everyone. Automation brings a host of advantages not only to customers but also to telecoms providers themselves. Why struggle on with legacy systems that waste resources when automation can make your business lean and mean?

Get Better Or Get Out: Automation And The Future Of The Telecoms Industry

by
Wesley Balten
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December 4, 2018
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All industries change over time; it’s the nature of the business. But few industries have changed as much as the telecoms sector over the past few years. What was once a booming industry, with amazing new tech-dazzling customers, is now facing a real crisis.

The Ultimate Guide To Business Phone Numbers

by
Wesley Balten
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November 19, 2018
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“Mr Watson. Come here. I want to see you”. These were the first words ever spoken on the telephone, as Alexander Graham Bell, the telephone’s inventor, to beckon his assistant from the room next door. At that time, there were only two phones in the...

Geographic Versus Non-Geographic Numbers: Which Is Best For Business?

by
Wesley Balten
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November 1, 2018
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Once upon a time businesses didn’t have a choice. Chic Paris businesses had Paris numbers. Ritzy Rome businesses had Rome numbers. And those unfortunate enough to be based in Bognor, or somewhere equally unfashionable, were stuck with their unappealing prefixes too.

Finding The Magic Number: Which Phone Numbers Work For Which Businesses?

by
Wesley Balten
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September 26, 2018
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Local numbers. National numbers. Freephone numbers. UIFN numbers. Premium numbers. Cloud-based communications have given businesses ‘numerous’ options to choose from. But how do businesses know which type is best for them? It very much depends on the kind of business they are.

10 Reasons Why Businesses Need A Universal International Freephone Number

by
Wesley Balten
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September 9, 2018
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Expanding overseas is often the next frontier for growing businesses. But like venturing into the Wild West it can be a somewhat daunting process. There’s so much to think about. Not least finding the right telecoms solution.

Why Local Numbers Are Right Up Businesses’ Street

by
Wesley Balten
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September 4, 2018
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Remember the dark old days of telephony? Only local businesses had local numbers. If companies wanted a London number but were based in Luton, let alone Lisbon or Lagos, they needed a physical office in that city. It wasn’t easy. And it certainly wasn’t cost-effective.

How to Add Value to Your Voice Communications Products and Increase ROI

by
Wesley Balten
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August 21, 2018
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In an age where digital transformation is upon us and the telecoms industry is experiencing a systemic crisis, the need for fresh ideas, operational efficiency and product innovation has never been greater.

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